Frequently Asked Questions (FAQ)
We’re here to help! Below are answers to some of the most common questions about shopping at Mombaby.
Orders & Shipping
Q: How long does order processing take?
A: Orders are processed within 1-3 business days (excluding weekends and holidays).
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $50. For orders under $50, a flat shipping fee applies.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to monitor your shipment’s progress.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping fees and delivery times vary based on your location.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. For full details, visit our [Refund Policy].
Q: How do I initiate a return?
A: Contact us at [your email/contact], and we’ll guide you through the return process.
Q: How long does it take to get a refund?
A: Refunds are processed within 5-7 business days after the returned item is inspected.
Products
Q: Are your baby products safe?
A: Absolutely! All our baby products meet strict safety standards to ensure your little one’s well-being.
Q: What sizes are available for baby clothes?
A: Our baby clothes range from newborn to 24 months. Check the product description for detailed sizing information.
Q: Do you offer matching outfits for moms and kids?
A: Yes! Check out our Mummy and Me collection for adorable matching styles.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Q: Is my payment information secure?
A: Yes, we use advanced encryption technology to keep your information safe and secure.
Contact Us
Q: How can I reach customer support?
A: You can contact us via email at [your email/contact] or through the contact form on our website. We’re here to help!
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM - 5 PM (EST).
Still have questions? Feel free to reach out to us at [your email/contact]. We’re happy to assist!
